Privacy Policy
Last updated: 7 September 2026
1. About this policy
MAX Plant respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, submit an enquiry, request a brochure or otherwise interact with our business.
In this policy, “MAX Plant”, “we”, “us” and “our” refer to QMS Engineering Pty Ltd t/a MAX Plant.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
2. What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The types of personal information we may collect include:
Your name
Company or organisation
Position or job title
Email address
Telephone number
Business address or location
Information included in an equipment, brochure or project enquiry
Details about your project, site, application or equipment requirements
Correspondence and communications with our team
Supplier, contractor or business-contact information
Job application information if you apply for employment with us
Website usage and technical information
We generally do not require sensitive information through our website. Please do not provide sensitive information unless it is reasonably necessary and we have requested it.
3. How we collect personal information
We may collect personal information:
Directly from you
Through website contact, enquiry and brochure-request forms
When you telephone, email or communicate with us
When you request information, a quotation or technical assistance
During business meetings, events or industry activities
When you apply for a position with us
From your employer, colleagues or authorised representatives
From publicly available sources and professional directories
Through cookies, analytics tools and similar website technologies
From service providers, advisers and business partners where permitted by law
Where practical, we will collect personal information directly from you.
You may choose not to provide requested information. However, this may prevent us from responding to your enquiry, providing requested material or assessing your project requirements.
4. Why we collect and use personal information
We may collect, hold and use personal information to:
Respond to enquiries and brochure requests
Understand your equipment, processing or project requirements
Prepare and manage quotations and proposals
Provide equipment, systems, parts, support and related services
Communicate with customers, potential customers and suppliers
Manage commercial and contractual relationships
Provide technical, project and after-sales support
Improve our website, equipment, services and customer experience
Manage events, meetings and business-development activities
Consider employment applications
Maintain business and administrative records
Protect our systems, website, personnel and business
Comply with legal, regulatory, insurance and contractual obligations
Send relevant business or marketing communications where permitted
We will not automatically add you to a marketing list merely because you have submitted a general website enquiry.
Where required, we will obtain consent before sending commercial electronic messages. You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.
5. Cookies and website information
When you visit our website, our systems or service providers may automatically collect technical information such as:
Internet Protocol address
Browser and device type
Approximate location
Referring website
Pages viewed
Date and time of access
Time spent on the website
Website interactions and errors
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website use and improve performance.
Some cookies may be placed by third-party technology providers used to host, secure, analyse or operate the website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website functions.
Website tracking currently used: THE WEBSITE USES GOOGLE ANALYTICS
6. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
Our employees, officers and related businesses
Website, hosting, information-technology and cloud-service providers
Customer relationship management and email-service providers
Equipment, freight, logistics or project-service providers
Professional advisers, including accountants, auditors, insurers and lawyers
Contractors and consultants assisting our operations
Regulators, government agencies, courts or law-enforcement bodies
A purchaser or adviser involved in a proposed business transaction
Other parties where you have consented or where disclosure is authorised or required by law
We do not sell personal information to third parties.
7. Overseas disclosure and storage
Some technology, website-hosting, cloud-storage, analytics or communication providers may store or process personal information outside Australia.
These providers may operate in countries including the United States and other locations in which their systems, related companies or service providers operate.
Where required by law, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.
Internet and cloud-based services can involve information passing through more than one country. The location of data may also depend on the provider and service configuration used at the relevant time.
8. Data security
We take reasonable administrative, physical and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include:
Access controls
Password protection
System and website security
Restricted staff access
Secure service providers
Internal procedures and staff awareness
Backup and recovery processes
No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we will respond to suspected privacy or security incidents appropriately.
Where the Notifiable Data Breaches scheme applies, we will assess suspected eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner when legally required.
9. Retention of personal information
We retain personal information only for as long as reasonably required for the purpose for which it was collected or as required by law, contract, insurance or legitimate business-record requirements.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to applicable record-retention obligations.
10. Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details below. We may need to verify your identity before processing the request.
We will respond within a reasonable period. In some circumstances permitted by law, we may decline access or correction. If this occurs, we will generally explain the reason and available complaint options.
We will not charge you for making an access request. We may charge reasonable costs associated with providing access where permitted by law, and we will discuss any proposed charge with you first.
11. Privacy complaints
If you believe we have not handled your personal information appropriately, please contact us using the details below.
Please provide:
Your name and contact details
A description of your concern
Relevant dates or correspondence
The outcome you are seeking
We will acknowledge and investigate your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Telephone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001
12. Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy, security or information-handling practices of third-party websites. You should review the privacy policy of any external website before providing personal information.
13. Changes to this policy
We may update this Privacy Policy when our business practices, website, service providers or legal obligations change.
The current version will be published on our website. The date at the top of the policy indicates when it was last updated.
14. Contact us
Questions, access requests, correction requests or privacy complaints may be directed to:
Privacy Officer
QMS Engineering Pty Ltd t/a MAX Plant
862 Cockburn Rd, Henderson WA 6166.
Email: info@max-plant.com
Telephone: +61 8 9437 3533